Terms of Service

B2BLead is self-serve SaaS software: a sales productivity workspace for finding companies, AI account validation, and CRM (with optional communication tools you connect). We provide software and platform credits. We are not an agency, consultancy, managed SDR service, or marketing company acting on your behalf. Features labelled “in development” or “coming next” may not be available yet and are not guaranteed until we publish them.

You — not B2BLead — control how you use the workspace. We do not operate as your agent for marketing, do not guarantee replies or sales, and do not approve the content of your communications.

• You must provide accurate registration information and keep credentials secure.
• You are responsible for all activity under your account, including actions by teammates you invite.
• One natural person or business entity per account unless we agree otherwise in writing.
• We may suspend or terminate accounts that violate these Terms or our Acceptable Use Policy.

Free access and usage limits apply as shown in the product. Paid individual and company plans are sold through contact sales. Paid plans are recurring software subscriptions (and optional one-time platform credit top-ups). Fees, renewals, and taxes are disclosed at purchase. Cancellations and refunds are described in our Refund & Cancellation Policy. Fees are generally non-refundable except where required by law.

You retain rights to data you upload or generate in your account (“Customer Data”). You grant us a limited licence to host and process Customer Data solely to provide the Service. You represent that you have a lawful basis to process lead and contact data and that your use complies with all applicable marketing, spam, telemarketing, and privacy laws (including where relevant GDPR, ePrivacy, CAN-SPAM, CASL, PECR, TCPA, and similar rules).

You are solely responsible for how you use data obtained or processed through the Service, including any outreach. We do not sell static contact databases or email lists; platform credits meter in-product AI and enrichment processing.

You must not use the Service to send spam or unlawful bulk communications. Without limitation, you agree that:

• You will not send unsolicited commercial email, SMS, or voice calls where prohibited by law.
• You will not harvest, buy, or use contact lists in a way that violates anti-spam or privacy law.
• You will honour unsubscribe, do-not-call, and opt-out requests promptly.
• You will not use deceptive subject lines, spoofed identities, or misleading sender information.
• You will configure volume, targeting, and message content responsibly; rate limits in the product do not make illegal spam lawful.
• You will not imply that B2BLead sent the message on your behalf or endorses your campaign.

Mailbox, SMTP, and voice tooling in the Service run under your credentials and instructions. Complaints, blocks, blacklisting, fines, or claims arising from your outreach are your responsibility. We may throttle, suspend, or terminate accounts that generate abuse reports or create risk to the Service or other users.

If you connect SMTP, a mailbox, or a voice provider, you authorize us to transmit messages or calls you request using those credentials and settings. You remain responsible for provider terms, deliverability, caller ID, consent, and recording laws where they apply. Third-party APIs used for search or enrichment may change; we do not guarantee completeness or accuracy of third-party data.

You must follow our Acceptable Use Policy, which forms part of these Terms. Prohibited uses include illegal activity, harassment, spam, scraping beyond authorized use, reselling the Service without permission, or interfering with our systems.

You will defend, indemnify, and hold harmless B2BLead and its operators, affiliates, and service providers from and against claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) your Customer Data; (b) your outreach, marketing, or telemarketing (including email, SMS, and voice); (c) your violation of these Terms, the Acceptable Use Policy, or applicable law; or (d) disputes between you and your recipients, customers, or teammates.

We own the Service, branding, and software (excluding Customer Data and third-party content). You may not copy, reverse engineer, or resell the Service except as allowed by law.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant uninterrupted access, specific lead volumes, sales outcomes, inbox placement, or that enrichment or third-party data is error-free. We are not responsible for actions you take with data or tools in the Service.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, B2BLead AND ITS OPERATORS SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS, DATA, OR BUSINESS — INCLUDING CLAIMS RELATED TO YOUR OUTREACH, SPAM COMPLAINTS, OR TELECOM/EMAIL PROVIDER ACTIONS. OUR AGGREGATE LIABILITY FOR CLAIMS RELATING TO THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) AMOUNTS YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM OR (B) EUR 50 IF YOU ARE ON A FREE PLAN.

You may stop using the Service at any time and may delete your account in Settings. After you submit a deletion request, your account and associated personal data are permanently deleted 48 hours later unless you cancel by signing in again before then. We may also suspend or terminate access for breach, abuse risk, spam complaints, or inactivity, without obligation to refund unused periods except where required by law.

Our Privacy Policy and Cookie Policy explain how we process personal data.

We may update these Terms by posting a revised version. Continued use after the effective date constitutes acceptance. If you disagree, stop using the Service.

Questions or abuse reports: support@b2blead.app.